Privacy Policy

HiHolidays takes care to protect the privacy of our customers. We take our obligations under privacy and data protection law very seriously. This privacy statement explains how we collect, store and use your personal data.

What we collect

We gather the following information provided by you on our website: a contact name, phone number, email address, preferred user name, additional information, and preferred password. Additionally, we may request information regarding your personal or professional interests, demographics, experiences with our products, and contact preferences to provide you with relevant updates about our products and services. Certain pages utilize cookies, a data analysis technique. We collect and process the following data about you:

• Information filled in forms on our website, such as registration forms or purchase forms.

• Information you provide when contacting us for any reason.

What we do with the information we collect

We collect this information to gain insights into your requirements and offer you an enhanced service. It helps us improve our products, services, and conduct research. Our representatives will typically reach out to individuals who have registered their details via email, phone, or mail. Periodically, we may send promotional emails containing information about new products, special offers, or other content we believe may be of interest to you, using the email address you provided.

If you think we have incorrect information or you would like a copy of the information we hold about you

Under the Data Protection Act 1998, you have the right to request the personal information we hold about you. Please note that a small fee, not exceeding £10, may be applicable for this service. If you would like to obtain a copy of the information we have on record for you, please send an email to our Data Protection Compliance Team at support@hiholidays.co.uk.

If you believe that any of the information we have stored about you is inaccurate or incomplete, please notify us promptly by emailing the aforementioned address. We will take immediate action to rectify any inaccuracies and ensure that the information is updated accordingly.

Security

We prioritize the security of your information and have implemented appropriate physical, electronic, and managerial procedures to prevent unauthorized access or disclosure. These measures are in place to safeguard and secure the information we collect online. Our commitment to data protection ensures that your personal information is handled with the utmost care and confidentiality.

In order to accurately carry out your instructions, improve our service, and ensure security, we may monitor and/or record telephone calls, customer transactions, and activities on our website. Please note that all recordings made in this regard are and will remain the sole property of our organization.

Other Websites

Our website may include links that allow you to visit other websites of interest easily. However, once you leave our site using these links, please be aware that we have no control over the other website. Therefore, we cannot be held responsible for the protection and privacy of any information you provide while visiting such sites. These external sites are not governed by this Privacy Statement. We recommend exercising caution and reviewing the Privacy Statement applicable to the specific website you are visiting.

How we use cookies

We use traffic log cookies to analyze website traffic and improve our website to better serve our customers. This information is used for statistical analysis purposes, and the data is removed from the system after analysis. Denying a traffic log cookie should not prevent you from using our site.

Overall, cookies help us provide you with a better website experience by monitoring which pages you find useful and tailoring our site to your preferences. It is important to note that cookies are not harmful, and the information gathered is used for legitimate purposes.

You have the option to configure your web browser (such as Microsoft Internet Explorer or Netscape Navigator) to notify you when a cookie is being placed or to decline cookies altogether. You can also delete cookie files stored in your internet browser.